GENERAL
1. Main currency is USD.
2. All Kpop product sales are counted in HANTEO and GAON charts.
3. Items can be sold out before release date.
4. Items can be mixed within their own category (Kpop, K-Beauty, Custom-made goods).
5. Buy poster tube for unfolded poster.
MOQ
1. Kpop: stated with item
2. Custom-made goods: check pricelist
3. K-Beauty/Requested Items: ask for item MOQ; order below MOQ, $30 small fee
1. Main currency is USD.
2. All Kpop product sales are counted in HANTEO and GAON charts.
3. Items can be sold out before release date.
4. Items can be mixed within their own category (Kpop, K-Beauty, Custom-made goods).
5. Buy poster tube for unfolded poster.
6. Tax, shipping fee and bank fee is not included in item price.
7. Total amount on invoice is rounded up to nearest dollar.
8. No reservation of items; first pay first served basis.
9. Order will not be processed until we receive your payment.
10. We do not charge/calculate tax. You have to check with your customs about tax.
9. Order will not be processed until we receive your payment.
10. We do not charge/calculate tax. You have to check with your customs about tax.
1. Kpop: stated with item
2. Custom-made goods: check pricelist
3. K-Beauty/Requested Items: ask for item MOQ; order below MOQ, $30 small fee
PAYMENT
1. Payment only accepted in USD.
2. Payment only by T/T to Singapore bank account.
3. You can pay using your own bank.
4. Bank fee is $55/payment.
5. No bank fee for custom-made goods.
6. Full payment must be paid before orders are processed.
7. If item in your order sells out after we receive payment, amount will be used for your next order/you can purchase something else.
REFUND / EXCHANGE / RETURN
1. No return and exchange of goods.
2. No refund for order cancellation.
SHIPPING / HANDLING TIME
1. Shipping fee is calculated at checkout.
2. [Kpop/Kbeauty] K-packet - 2kg limit, ETA 7-14 days
3. [Kpop/Kbeauty/Custom made items] EMS - 30kg limit, ETA 2-7 days
4. [Kpop/Custom made items] DHL - 30kg limit, ETA 1-3 days
5. [Kpop] LBC AIR - 30kg limit, ETA 7 days (PH only)
6. [Kpop] LBC ODD OCEAN - 30kg limit, ETA 4 weeks (PH only)
7. [Kpop] LBC JUMBO OCEAN - 80kg limit, ETA 4 weeks (PH only)
8. [Custom made items] TNT, ETA 2-5 days
9. [Custom made items] FedEx, ETA 2-5 days
10. [Custom made items] E-packet shipping - 2kg limit, ETA 1-3 weeks
11. [Kbeauty] Air Parcel - 20kg limit, ETA 1-5 weeks
12. [Kbeauty] RINCOS - 10kg limit, ETA 5-10 days (Indonesia only)
8. [Custom made items] TNT, ETA 2-5 days
9. [Custom made items] FedEx, ETA 2-5 days
10. [Custom made items] E-packet shipping - 2kg limit, ETA 1-3 weeks
11. [Kbeauty] Air Parcel - 20kg limit, ETA 1-5 weeks
12. [Kbeauty] RINCOS - 10kg limit, ETA 5-10 days (Indonesia only)
13. Handling time before goods are shipped: 3-7 days after payment/release date
14. Handling time before goods are shipped: 3-10 days after holiday